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If any provision or part of a provision of this disclaimer shall be or be found by any court of competent jurisdiction or public authority to be, invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions or parts of such provisions of this disclaimer, all of which shall remain in full force and effect.
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General Limited Warranty Summary – Neotek, Inc. will warranty all lighting system components and labor (as defined below under labor warranty) for one (1) full year from date of project completion. After the first year, Neotek will continue to warranty the parts and components of the lighting system for an additional two (2) years (as defined below under component warranty). The additional two (2) years does not cover any labor and only covers system components. Date of completion is defined as the date of when Neotek has been paid in full for all the materials provided, as well as labor, if the project was installed by Neotek. Neotek warrants to the purchaser of new Neotek product(s) that during the effective period of the warranty such product(s) shall be free of defect in workmanship and material. If a defect occurs under normal use, replacement parts will be shipped at no charge. Warranty replacement parts require the return of suspected defective materials being returned to Neotek for examination to disclose, in our judgment, a manufacturing defect.
Labor Warranty – Labor warranty only applies to components installed by Neotek. Any components installed by others (i.e.; electrical contractors) will not carry the labor warranty and any labor cost for this will not be paid
by Neotek. Labor warranty does not include the cost of specialized equipment such as lifts, staging, scaffolding or any other type of equipment need to access areas to service or repair lighting system. Labor warranty is only valid for one year from date of project completion as stated above. Any labor preformed after the one (1) year period will not be covered and will be billed as a service call to the owner(s) of the property.
System Component Warranty – All components of the lighting system will be covered for a total of three (3) years from date of project completion as described in the general summary. This warranty is contingent upon the proper use of the product(s). Such warranty shall not apply if the product(s) failure is the result of accident, unusual physical or electrical stress, neglect, misuse, failure of electrical power, work performed by others, damaging foreign substances, causes other than manufacturing defect. Purchaser agrees to provide full and free access for any needed warranty work. Neotek must be notified immediately if there are any non-working systems
Obligations Under the Terms of the Warranty – Neotek’s sole responsibility shall be to repair or replace at its option any product(s) that fail during this period, provided purchaser has promptly reported such failure to Neotek. Neotek shall not be liable for consequential damage resulting from defects in materials and/or workmanship on the premises. Warranty only covers parts and materials to repair the lighting system components.
Your privacy and the protection of your personal and financial information is important to us. It is not sold or provided to any third parties and used exclusively for completing your transaction. All information collected on our website as the result of a purchase is secure and will be processed in an accurate and timely manner. If you have any questions about the use of personal information collected on our site, please contact us at (972) 775-3121.
1. Manufacturing and Shipping
● Materials Shipping: All materials will ship FOB Midlothian, TX
● Crating and Freight Charges: Crating and freight charges will be applied to final invoice. If the product is picked up at the Neotek Inc Facility, only crating charges will be applied. Local pickup of the product is allowed.
● Custom Light Fixtures: Exact field dimensions must be provided for the manufacture of custom light fixtures.
2. Quoted Price Exclusions
● Installation: The quoted price does not include installation unless specified in the proposal.
● Equipment Costs: The quoted price does not include the cost of lifts, scaffolding, or any other specialized equipment if required for measuring, installation, and/or future service.
● Initial Site Visits: The cost of physical initial site visits outside of the Dallas/Fort Worth area is not included in the quoted price. If a site visit is required before manufacturing or installation, a separate quoted price will be provided to cover the travel costs to the site.
3. Payment Terms
●Initial Payment: A non-refundable down payment of 60% of the total project cost is required upfront before Neotek Inc. will order materials, manufacture, or install custom light fixtures. This payment secures the order, allows for the purchase of materials, and initiates production.
●Final Payment: The remaining 40% is due before any materials are shipped, picked up locally, or installed by Neotek. This final payment will be billed once the materials are ready for delivery, pickup, or installation.
●Credit/Debit Card Payments: Any payments made with credit/debit cards will incur an additional 4% fee.
●Warehouse Fee: If the product remains at the Neotek facility for more than 30 days after it is ready, a warehouse fee of $25 per day will be charged until the product has been shipped or picked up.
●Refund Policy: The initial 60% down payment is non-refundable once materials have been ordered and/or production has started on the project.
4. Installation Payment Terms
●Installation Deposit: A deposit of 60% of the installation costs is required before Neotek will begin installation of any products on the job site.
●Remaining Payment: The remaining 40% of the installation cost is due upon completion of the project.
●Progressive Payments for Larger Projects: For larger projects, Neotek reserves the right to bill for progressive payments up to 90% of the total installation cost, with the final 10% due upon completion.
5. Proposal Validity
●Any proposal may be withdrawn by Neotek Inc. if not accepted within 30 days.
●All proposals must be signed, dated, and returned to Neotek Inc. before any material orders or production will start. By signing the proposal, you or the company you represent are accepting all of the terms and conditions as described.
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